Practical answers, organised by what you're trying to figure out

How Empatha matching works

The eight factors behind every match, and how hard filters keep you safe.

Creating your first care request

What to include for the best possible matches — and what's optional.

Understanding match scores

What a 94% match actually means, with a real worked example.

Companionship vs. personal care

A clear breakdown of the difference, and how to know which you need.

Supporting a parent with dementia

What experienced dementia carers say actually helps at home.

When to consider live-in care

Signs that visiting care may no longer be enough, and what live-in care involves.

Respite care for family carers

Why a proper break isn't a luxury — it's part of sustainable caregiving.

10 questions to ask before booking

What experienced families ask in that first message or call.

Reading a carer profile properly

What DBS badges, specialisms and ratings actually tell you.

Understanding verification and safeguarding

Exactly what happens before a carer can appear in your matches.

How much does care cost?

A transparent breakdown of rates, fees, and how payment actually works.

Booking recurring vs. one-off care

How to choose, and how easy it is to change your mind later.

Cancellations and refunds explained

What to expect if plans change.

Getting verified, step by step

What documents you need and how long the process typically takes.

Setting your rate and radius

How to price your time fairly and build a caseload that fits your life.