Care service

Dementia Support

Specialist, patient care from carers who understand dementia

Supporting someone with dementia calls for a different kind of experience — understanding how to redirect rather than correct, how to manage confusion or sundowning calmly, and how to keep a familiar, predictable environment. Generic care simply isn't built for this.

That's why dementia experience is treated as a mandatory filter, not just a preference, in our matching system — a carer without it will never be shown for a request that specifies dementia support. Consistency also matters enormously, which is why we prioritise a single, familiar carer over a rotating team wherever possible.

What's included

Patient, structured support suited to memory loss
Calm management of confusion, agitation or sundowning
Familiar routines and consistent visit structure
Engagement through music, photographs, and reminiscence activities
Support with eating, personal care and medication prompts
Clear, honest updates for family members

Who it's ideal for

Families supporting a loved one with a dementia or Alzheimer's diagnosis
Anyone wanting a consistent, familiar carer rather than a rotating team
Families looking to delay or avoid a move into residential care
Respite for a family member currently providing dementia care alone

Questions

Dementia Support — frequently asked

No — dementia experience is a specific, verified specialism. When your care request specifies dementia support, only carers with that verified experience will ever be matched.

Yes, and for dementia support specifically we recommend it — familiarity and routine make a real difference.

Experienced dementia carers are trained to de-escalate calmly — redirecting attention rather than arguing or correcting, which is standard best practice in dementia care.

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