How can we help?
Most questions are answered below — if not, our team typically replies within one working day.
Browse by what you need help with
Getting started
Creating a care request or carer profile, and understanding your first matches. See how it works →
Verification
Document requirements, timelines, and what happens after you apply. Verification process →
Payments & billing
How pricing works, cancellations, and where to find receipts and invoices. View pricing →
Messaging & bookings
Contacting a carer, arranging a call, and managing an upcoming visit. Booking FAQs →
Account & privacy
Updating your details, exporting your data, or closing your account. Privacy policy →
