Simple, transparent pricing
No subscriptions, no markup on carer rates, no surprises. You always know exactly what you're paying — and why — before you book.
For families
Browse and match at no cost — pay only when you book.
Free
- Free care request & matching
- Message any matched carer at no cost
- No commitment before booking
- Pay the carer's advertised rate — no markup
- Secure card payments through the platform
- Invoices and receipts for every booking
Premium family support
A dedicated support option for families managing more complex or urgent care needs.
Coming soon
- Priority matching for urgent requests
- A named support advisor
- Proactive check-ins on new bookings
- Faster response times on care changes
For carers
Free to join and apply. Empatha takes a 15% platform fee — you keep the rest.
85% of every booking
- No fees to create a profile or apply
- Set your own hourly and live-in rates
- Keep 85% of every completed booking
- Paid out after each completed visit
- Full earnings visibility in your dashboard
Where your money actually goes
You pay
The carer's advertised hourly or weekly rate — exactly what's shown on their profile, with no added markup.
Empatha keeps 15%
Our platform fee, covering verification, matching, secure payments and ongoing support.
The carer keeps 85%
Paid out after every completed visit, visible in their earnings dashboard throughout.
Good to know
No hidden costs, ever
Start a free care request or apply to join as a carer — you'll always know exactly what you're paying or earning.